Customer Support
Last updated
Last updated
Paid customers of Ango Hub may open support tickets to suggest new features, report bugs, or report incidents.
SLAs are determined on a per-customer basis. Please refer to your project manager regarding expected SLAs for your project.
From any dashboard page on Ango Hub, click on the "?" icon at the top right:
A panel will appear:
Fill the fields as necessary, then click on "Send". The ticket will be sent to our support team. You will see the following notification if the ticket was created successfully.
Navigate to our support portal at the following link:
The following page will open:
Pick the category for your support ticket, then fill the form that appears.
Click on "Send". Your ticket will be sent. You will see the following confirmation page if the ticket was opened successfully.
Once a ticket has been opened following any of the methods outlined above, you will receive an email from jira@imerit.atlassian.net confirming that iMerit received your ticket. The email will look like this:
You may reply to the email to add additional information to your ticket.
When there are any updates regarding your ticket, you will receive an email. You may reply to any email you receive to respond to our support team member.
By clicking on View Request, you may enter the Jira Service Management portal. If you are not signed up, you will be required to enter your email.
You will then be able to see your ticket, as well as any other tickets you have opened.
Clicking on an issue opens up its details. From the text box, you may respond to our support team member: